Job Ticketing System

Organize and track all work with a comprehensive Job Ticketing System that manages work orders, support tickets, service requests, and task assignments from creation through completion. Perfect for service businesses, IT support teams, maintenance companies, agencies managing client work, and any business that needs to track, assign, and complete tasks efficiently. Stop using spreadsheets or scattered emails - centralize all work in one organized system.

Tickets create accountability and visibility. When a customer submits a support request or a manager assigns a task, it becomes a tracked ticket with clear ownership, status, and history. Nothing falls through the cracks because every task is logged and monitored. Team members know exactly what they're responsible for, managers can see workload and progress, and customers can track the status of their requests.

The Job Ticketing System includes ticket creation from multiple sources (website forms, email, manual entry, API), automatic ticket numbering and categorization, assignment to team members or departments, priority levels (urgent, high, normal, low), status tracking (new, assigned, in progress, on hold, completed), due date tracking with overdue alerts, internal notes and comments for team communication, file attachments for documentation, customer-facing updates and communication, time tracking for billable hours, ticket history showing all changes, SLA compliance monitoring, and reporting on ticket volume, response times, and resolution rates.

Workflow automation reduces manual work. When a ticket is created, automatically assign it based on category or keywords, send notifications to responsible team members, set priority based on customer tier or request type, and schedule due dates based on SLA agreements. When status changes, notify customers automatically, escalate overdue tickets to managers, and track time spent at each stage. This automation ensures nothing is forgotten and response times stay consistent.

Common implementations include IT support tickets where employees submit technical issues and IT staff troubleshoot and resolve, customer support where customers report problems or ask questions and support team responds and tracks to resolution, maintenance work orders where facility issues are reported, assigned to maintenance staff, and tracked to completion, service requests for field service businesses tracking on-site appointments and work, project tasks for agencies breaking large projects into trackable tasks with assignments and deadlines, and quality control where inspection issues become tickets assigned for correction and verification.

Customer communication keeps everyone informed. Customers can check ticket status anytime, receive automatic updates when status changes, add comments or information to existing tickets, and rate satisfaction when tickets close. This transparency improves customer satisfaction while reducing "what's the status?" inquiries to your team. Customers feel informed and prioritized rather than wondering if their request was forgotten.

The ticketing system integrates with other business tools. Sync with calendars for scheduling, connect to CRM for customer context, link to billing for invoicing time tracked, integrate with email for ticket creation and notifications, and export to spreadsheets for external reporting. This creates a unified workflow rather than disconnected systems requiring manual coordination.